Contact

For any questions or issues send an email to support@chronoptics.com.

Scene issue #

With issues regarding a scene, please provide us the following information:

• A picture of the camera setup
• CSF file containing RAW data.
• processing config as json.

Software issue #

With issues regarding the software, please provide us the following information, where applicable:

• How you encountered the issue:
  • If encountered in the viewer, please provide steps to reproduce the issue.
  • If encountered in software, ideally include a code sample that reproduces the issue.
• Operating system this happened on.
• Whether you were using USB or Ethernet
• Crash Report.